Project Description

WYK Catering is a one-stop catering service provider. They provide canopy set-up, food catering service and venue decoration which reduce hassle for their customers. With over 30 years’ experience in food catering sector, they provide a mixture of unique modern and traditional ambience with Malaysia food culture settings.

As a traditional service business, WKY Catering has been used to managing enquiries and orders in paper form. Their first attempt to digitalize results in loads of excel sheet and word docs. Managing events dates, fulfilling the orders and liaising with kitchen has been a really tough work.

Solution

We started the project with a collaborative workshop involving the decision-makers. This enabled us to define and determine an approach in line with WYK Catering operation workflow. The research and discovery phase included more surveys, interviews and careful research on the numerous excel and word files.

Then we develop a customize order management system specifically designed to suit their operational workflow. We have also im prove on the data collection and reporting allowing users to manage booking with ease. Some of the core functions include

Data sync with Gravity Form

Enquiries to order management

Product management

Custom reporting

Customer data management

The Result

WYK Catering are able to reduce the workload with this order management system. Users can easily manage orders and bid farewell with paperwork.