Need help with your Shopify store? Contacting Shopify support is the fastest way to get things solved.
Shopify offers 24/7 customer support with multiple contact points. In this guide, we will cover 5 ways to contact Shopify support team.
1. Shopify Help Center
Link: https://help.shopify.com/en
The Shopify Help Center is your first stop for most issues. There is a vast library of articles, tutorials, and troubleshooting guides. You can often find solutions to common problems. Just type in your questions in the search box and start looking for answers.
2. Live Chat
Link: https://admin.shopify.com
You can access to Shopify live chat via your Shopify admin dashboard. All you need to do is type “talk to a human” in the chat box to connect with a live support agent.
3. Email Shopify Support
Email Shopify support is one of the most direct way to get help. The response time is longer than live chat but it’s best for issues that requires details explanation.
- General inquiries: support@shopify.com (preferred)
- Billing issues: billing-support@shopify.com
- General billing inquiries: billing@shopify.com
- General partner inquiries: partners@shopify.com
4. Call Shopify
You may call Shopify support directly if you prefer to talk to a support agent. Here are the list of numbers.
- United States: 1-888-746-7439
- India: 000-800-100-5786
- Australia: 03-8400-4750
- Singapore: 800-181-1121
- Indonesia: 007-803-651-0008
- Malaysia: 1800-80-6678
- United Kingdom: 0800-808-5233
- New Zealand: 07-788-6026
5. Get In Touch Via Social Media
Although social media is not a official support channel, they can be your last option. Do not expect fast response time, but it may helps if you cannot reach Shopify support from any of above methods.
Alternative Support
If you need help but couldn’t get in touch with Shopify support team, or if it’s something out of scope, you can always reach out to Shopify Malaysia agency like us 🙂
